Frequently Asked Questions
Everything you need to know about shopping with Estella Collection.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and final sale items cannot be returned.
How should I care for my Estella Collection garments?
To maintain the quality of your pieces, we recommend following the specific care label instructions on each garment. Generally, we suggest cold hand washing and laying flat to dry for delicate fabrics.
Do you offer international shipping?
Yes, Estella Collection ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred shipping method.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.